Refund Policy

Overview

This Refund Policy explains how trials, subscriptions, cancellations, and refunds work for NexTrend paid plans. It supplements our Terms of Service.

Beta notice: During beta, we aim to be fair and transparent. This policy may be refined as billing operations mature.

Free plan

The NexTrend Free plan requires no payment. No refunds apply because no charges are made.

Pro trial

• Pro includes a 7-day free trial when eligible (first-time paid subscription for the organization).
• A valid payment method is required to start the trial.
• If you cancel before the trial ends, you will not be charged for that subscription period.
• If you do not cancel, your subscription converts to a paid plan at the end of the trial and Stripe charges according to your selected interval (monthly or annual).

Subscriptions and billing

• Paid plans (Pro, Business) renew automatically at the end of each billing period unless canceled.
• Charges are processed by Stripe. Invoices and payment history are available through the Stripe Customer Portal in your account settings.
• Prices are displayed on the pricing page before checkout.

Cancellation

You can cancel at any time:

1. Go to Settings → Billing 2. Open the Stripe Customer Portal 3. Cancel your subscription

When you cancel:

• You retain access to paid features until the end of the current billing period (or trial, if applicable)
• No further charges occur after cancellation takes effect
• Your account reverts to the Free plan when the paid period ends

Canceling does not automatically delete your account or data.

Refunds

General rule: Subscription fees are non-refundable once a billing period has started, except where required by applicable law or explicitly stated below.

We may consider refunds in these situations:

• Duplicate charge: contact us within 14 days with details
• Billing error: verified incorrect charge by NexTrend or Stripe
• Required by law: consumer protection laws in your jurisdiction may entitle you to a refund

To request a refund, email billing@nextrend.com with your account email, charge date, and reason. We respond within 5 business days.

Refunds, when approved, are processed through Stripe to the original payment method. Processing time depends on your bank or card issuer (typically 5–10 business days).

Chargebacks

If you dispute a charge with your bank before contacting us, we may suspend your account pending resolution. Please contact billing@nextrend.com first — we resolve most issues faster directly.

Plan changes

• Upgrading or downgrading may prorate according to Stripe's billing rules.
• Downgrades take effect at the next renewal unless otherwise shown at checkout.

Enterprise

Enterprise plans are governed by individual agreements. Contact sales@nextrend.com for contract terms.

Changes to this policy

We may update this Refund Policy. The "Last updated" date reflects the current version.

Contact

Billing and refund questions: billing@nextrend.com